- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in the world! If the site allows you to make the purchase, it probably means you will get it! In the rare event that it is not possible to ship to your location, we will email you with possible options.
You can expect to receive your kaftans within 2 weeks from the date of purchase. Do leave a note if you need them earlier, we will accommodate such requests whenever possible.
You may return new, unopened items within 15 days of delivery for a 90% refund. The cost of shipping the item back is to be borne by the customers.
The reason we cannot accommodate 100% refunds is all items being made to order based on your sizing info provided.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive the refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.